Digital & Professional Training Hubs

Mullingar

Digital & Professional Training Hubs

Longford Westmeath Education and Training Board (LWETB) and Cenit College are delighted to have a Digital and Professional Training Hub in Mullingar, Co. Westmeath.

The Training Hub provides flexible training funded by LWETB and European Social Fund (ESF). All you need to do is choose your course, the times and days you wish to study each week and commit to at least 10 hours per week. This allows you to up skill yourself at a time that suits your lifestyle.

The Digital Training Hub provides courses in a range of areas.

The more time you have, the quicker you will get certified. If you have less time, you will still gain certifications.

A tutor is always present to give you help and guidance with your studies.

These courses are voluntary and available to everyone at no charge. They will not affect any social welfare or any other government payments/benefits you are receiving.

Call or email us for more information or to sign up.

Subjects

20+

Duration

Start any day

Opening hours: 9.00am – 4.15pm Monday –Thursday 9.00am – 1.15pm Friday

Delivery

Blended (Online and Classroom) Based

Location

Digital and Professional Training Hub,
Cenit College,
Old Dublin Road, Mullingar,
Co. Westmeath, N94 V2W7.

Patricia: 044 931 0215
Margaret: 044 930 6221
dth.mullingar@cenitgroup.ie  pth.mullingar@cenitgroup.ie

Digital and Professional Training Hub Courses

The following Course is available:

  • ECDL (European Computer Driving License)

 

ECDL

This course is for students who understand the basics and wish to improve their IT skill.

Students can choose 1 or more courses.

 

Course Content

Online Essentials:

Learn about security and safety on the web, and about online communities and communications. This ECDL course covers the basics of going online, including web browsing, effective search engine use, online communication and email.

  • Understand web browsing and online security concepts
  • Use the web browser and manage browser settings, bookmarks, and web outputs
  • Search effectively for online information and critically evaluate web content
  • Understand key copyright and data protection issues
  • Understand concepts of online communities, communications and email
  • Send, receive e-mails and manage email settings
  • Organise and search emails and use calendars

 

Computer Essentials:

Discover the essential concepts and skills relating to the use of devices, file creation and management, networks, and data security. This course covers everything from hardware to software to malware.

  • Understand key concepts relating to ICT, computers, devices and software
  • Start up and shut down a computer
  • Work effectively on the computer desktop using icons, windows
  • Adjust the main operating system settings and use built-in help features
  • Create a simple document and print an output
  • Know about the main concepts of file management and be able to efficiently organise files and folders
  • Understand key storage concepts and use utility software to compress and extract large files
  • Understand network concepts and connection options and be able to connect to a network
  • Understand the importance of protecting data and devices from malware, and the importance of backing up data
  • Recognise considerations relating to green IT, accessibility, and user health

 

Online Collaboration:

Discover the concepts and skills relating to the setup and use of online collaborative tools, such as storage, productivity applications, calendars, social media, web meetings, learning environments, and mobile technology.

  • Understand the key concepts relating to online collaboration and cloud computing
  • Set up accounts to prepare for online collaboration
  • Use online storage and web-based productivity applications to collaborate
  • Use online and mobile calendars to manage and plan activities
  • Collaborate and interact using social networks, blogs, and wikis
  • Schedule and host online meetings and use online learning environments
  • Understand key mobile technology concepts and use features such as e-mail, applications, and synchronisation

 

Word 2016:

Learn how to use word processing software to accomplish everyday tasks. Discover how to create and format letters and short documents, work with different page sizes, control font and other settings, and insert images in a document.

  • Work with documents and save them in different file formats
  • Choose built-in options such as the Help function to enhance productivity
  • Create and edit small-sized word processing documents that will be ready to share and distribute
  • Apply different formats to documents to enhance them before distribution and recognise good practice in choosing the appropriate formatting options
  • Insert tables, images and drawn objects into documents
  • Prepare documents for mail merge operations
  • Adjust document page settings and check and correct spelling before finally printing documents

 

IT Security:

This module allows students to understand the main concepts underlying the secure use of ICT in daily life and to use relevant techniques and applications to maintain a secure network connection, use the Internet safely and securely, and manage data and information appropriately.

  • Understand the key concepts relating to the importance of secure information and data, physical security, privacy and identity theft
    Protect a computer, device, or network from malware and unauthorised access
    Understand the types of networks, connection types, and network specific issues, including firewalls
    Browse the World Wide Web; communicate on the Internet securely
    Understand security issues related to communications, including e-mail and instant messaging
    Back up and restore data appropriately and safely; securely dispose of data and devices

 

Excel 2016:

Discover how to develop, modify and use a spreadsheet for typical data management and analysis tasks. Learn how to use formulas and functions for performing calculations, and create graphs and charts based on spreadsheet data.

  • Work with spreadsheets and save them in different file formats
  • Choose built-in options such as the Help function within the application to enhance productivity
  • Enter data into cells and use good practice in creating lists. Select, sort and copy, move and delete data
  • Edit rows and columns in a worksheet. Copy, move, delete and appropriately rename worksheets
  • Create mathematical and logical formulas using standard spreadsheet functions. Use good practice in formula creation and recognise error values in formulas
  • Format numbers and text content in a spreadsheet
  • Choose, create and format charts to communicate information meaningfully
  • Adjust spreadsheet page settings and check and correct spreadsheet content before finally printing spreadsheets

 

PowerPoint 2016:

Learn how to create, format, modify and prepare presentations for display and printed distribution. Discover how to create presentation templates, control fonts and background settings, and insert tables, images and charts. Get the knowledge and skills to:

  • Work with presentations and save them in different file formats
  • Understand different presentation views and when to use them, choose different slide layouts and designs
  • Enter, edit and format text in presentations. Recognise good practice in applying unique titles to slides
  • Choose, create and format charts to communicate information meaningfully
  • Insert and edit pictures, images and drawn objects
  • Apply animation and transition effects to presentations and check and correct presentation content before finally printing and giving presentations

 

Access 2016:

Gain the knowledge and skills to create and modify tables, queries, forms and reports. Learn how to relate tables, and how to retrieve and manipulate information from a database by using query and sort tools.

  • Understand what a database is and how it is organised and operated
  • Create a simple database and view the database content in various modes
  • Create a table, define and modify fields and their properties; enter and edit data in a table
  • Sort and filter a table or form; create, modify and run queries to retrieve specific information from a database
  • Understand what a form is and create a form to enter, modify and delete records and data in records
  • Create routine reports and prepare outputs ready for distribution

The following Microsoft Office Course is available:

  • MOS (Microsoft Office Specialist)

 

MOS (Microsoft Office Specialist)

MOS certification is for those looking to demonstrate proficiency in one or more Microsoft Office programs.

Students can choose 1 or more courses.

 

Course Content

Word 2016: Core Document Creation, Collaboration and Communication – Exam 77-725

Successful candidates of this exam have a fundamental understanding of the Word environment and the ability to complete tasks independently. They demonstrate the correct application of the principle features of Word 2016 by creating and editing two- to three-page documents for a variety of purposes and situations. Document examples include professional-looking reports, multi-column newsletters, résumés, and business correspondence.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-725.aspx

 

Word 2016 Expert: Creating Documents for Effective Communication – Exam 77-726

Successful candidates of this exam have proficient use the advanced features of Word 2016 for document and content management and for advanced formatting.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-726.aspx

 

Excel 2016: Core Data Analysis, Manipulation, and Presentation – Exam 77-727

Successful candidates of this exam have a fundamental understanding of the Excel environment and the ability to complete tasks independently. They know and demonstrate the correct application of the principle features of Excel 2016. Candidates create and edit a workbook with multiple sheets, and they use a graphic element to represent data visually. Workbook examples include professional-looking budgets, financial statements, team performance charts, sales invoices, and data-entry logs.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-727.aspx

 

Excel 2016 Expert: Interpreting Data for Insights – Exam 77-728

Successful candidates of this exam have an advanced understanding of the Excel environment and have the ability to guide others to the proper use of the program’s features.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-728.aspx

 

PowerPoint 2016 – Exam 77-729

Successful candidates of this exam have a fundamental understanding of the PowerPoint environment and demonstrate the correct application of PowerPoint 2016. Candidates create, edit, and enhance presentations and slide shows. Presentation examples include professional-grade sales presentations, employee training, instructional materials, and kiosk slide shows.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-729.aspx

 

Access 2016 – Exam 77-730

Successful candidates of this exam have a fundamental understanding of the application’s environment. They understand basic database design principles and are able to complete tasks independently. They know and demonstrate the correct application of the principle features of Access 2016, and they demonstrate the ability to create and maintain basic Access database objects, including tables, relationships, data entry forms, multi-level reports, and multi-table queries.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-730.aspx

 

Outlook 2016 – Exam 77-731

Successful candidates of this exam can create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-731.aspx

 

The following CompTIA Courses are available:

  • A+
  • Network+
  • Security+

 

CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles.

CompTIA Network+ is the preferred qualifying credential for IT infrastructure roles.

CompTIA Security+ is a global certification that validates the baseline skills you need to perform core security functions and pursue an IT security career.

 

Students can choose 1 or more courses.

 

Course Content

CompTIA A+:

Hardware

  • Identifying, using, and connecting hardware components and devices

Windows Operating Systems

  • Install and support Windows OS including command line & client support

Software Troubleshooting

  • Troubleshoot PC and mobile device issues including application security support

Networking

  • Explain types of networks and connections including TCP/IP, WIFI and SOHO

Hardware and Network Troubleshooting

  • Troubleshoot device and network issues

Security

  • Identify and protect against security vulnerabilities for devices and their network connections

Mobile Devices

  • Install & configure laptops and other mobile devices

Other OS & Technologies

  • Understand Mac OS, Linux and mobile OS

Operational Procedures

  • Follow best practices for safety, environmental impacts, and communication and professionalism

 

Detailed course information is available at https://certification.comptia.org/certifications/a

 

 

CompTIA Network+:

Networking Concepts

  • Explain the purpose of a variety of networking concepts and implement them appropriately

Infrastructure

  • Determine & explain the appropriate cabling, device and storage technologies

Network Operations

  • Use best practices to manage the network, determine policies & ensure business continuity

Network Security

  • Summarise physical security & common attacks while securing the wired and wireless network

Network Troubleshooting & Tools

  • Explain the network troubleshooting methodology & appropriate tools to support connectivity & performance

 

Detailed course information is available at https://certification.comptia.org/certifications/network

 

 

CompTIA Security+:

Threats, Attacks & Vulnerabilities

  • Detect various types of compromise and have an understanding of penetration testing and vulnerability scanning concepts

Technologies & Tools

  • Install, configure, and deploy network components while assessing and troubleshooting issues to support organizational security

Architecture & Design

  • Implement secure network architecture concepts and systems design

Identity & Access Management

  • Install and configure identity and access services, as well as management controls

Risk Management

  • Implement and summarize risk management best practices and the business impact

Cryptography & PKI

  • Install and configure wireless security settings and implement public key infrastructure

 

Detailed course information is available at https://certification.comptia.org/certifications/security

The following Adobe Courses are available:

  • Visual Communication using Adobe Photoshop – 07465
  • Web Authoring using Adobe Dreamweaver – 07466
  • Adobe Illustrator – 08449
  • Adobe In Design – 08464

 

Course Content

Visual Communication using Adobe Photoshop – 07465:

On completion of this module, students will be able to demonstrate that they have attained the foundational skills to communicate with digital media tools, knowledge of Design principles and Image Composition, and setting project Requirements. Learners will know how to manipulate images using Photoshop; they will learn about Photoshop Interface and all the new tools added in the Creative Cloud version of the software. They will be proficient in preparing images for the web and the print world. The course will give learners the necessary tools to work in a creative environment where they have to present their ideas and work within a team.

 

Web Authoring using Adobe Dreamweaver – 07466:

On completion of this module learners will be able to demonstrate how to set project requirements and present their projects/ideas to clients using Wireframing, Storyboards and Flowcharts. Learners will have gained skills in planning a website or application; Learners who successfully complete the course will be proficient in the use of Dreamweaver, HTML, CSS and they will be able to review and maintain sites by using Adobe Dreamweaver.

 

Adobe Illustrator – 08449:

The Adobe Illustrator course focuses on creating graphics and Illustrations from scratch using a variety of specialised vector tools. Vector graphics are common in the world of printed media as they can be printed to extreme sizes without the loss of quality. However, Illustrator also has heavy use in the digital media industry as well, a popular tool amongst application developers.

 

Adobe In Design – 08464:

This course focuses on the fundamental process of designing and creating a variety of publications for use in different mediums such as web and print. Such publications can include newspapers, reports, brochures, books and so much more. You will be shown the common and fundamental elements of design and copyright laws and then brought into the Adobe InDesign application.

The following Medical Courses are available:

  • Medical Terminology (5N2428)
  • Anatomy & Physiology (5N0749)

 

Medical Terminology (5N2428)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence in the range of medial terminology applicable and relevant specifically to a medical receptionist or secretarial role in a medical practice, clinic and or hospital context.

Course Content

  • Examine a range of medical terminology required by a medical receptionist or secretary within a general medical practice and or specialist medical practice context
  • Explore current relevant legislation regarding Health Services in Ireland
  • Describe the sources of information available to the medical receptionist or secretary
  • Examine the importance of using correct medial terminology in communicating with patients and medical practitioners
  • Apply medical pronunciation and spelling correctly
  • Define medical abbreviations used in medical investigations and diagnosis
  • Define medical terminology associated with the medical specialities carried out in a large general hospital
  • Define medical terms used in medical reports and summaries
  • Use correct medical terminology in a wide range of specialities; when dealing with both patients and medical practitioners
  • Assemble and prepare X-ray reports
  • Prepare final medical reports; ensuring the use of appropriate terminology, language and format

 

 

Anatomy & Physiology (5N0749)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to understand the structure and function of the human body and the interrelationship between its systems.

Course Content

  • Differentiate between Anatomy and Physiology
  • Describe the structure and function of a typical animal cell and its organelles
  • Classify tissues into the four main groups; epithelial, connective, muscle and nervous tissue, identifying the different tissues within each classification
  • Differentiate between benign and malignant tumours
  • Outline the composition of bone, including the functions of the skeleton, the main bones of the appendicular and axial skeleton and the structure of a typical long bone
  • Identify the major categories and functions of joints, differentiating between the four types of synovial joints
  • Identify the main muscles of the body, differentiating between the three types of muscle and the interconnections between the skeletal and muscular systems in body movement
  • Outline the structure and function of blood and its role in maintaining immunity both active and passive
  • Describe the function of the heart including, the structure of arteries, veins and capillaries, the cardiac cycle and the flow of blood through the main blood vessels and blood pressure
  • Identify the component parts of the lymphatic system, its functions and its relationship with the blood system
  • Identify the parts of the digestive system, including its associated organs and their function, the parts of the stomach and the functions of each of the four layers of the alimentary canal
  • Outline the composition of protein, fats and carbohydrate and the process of absorption and the assimilation and metabolism of the breakdown products of digestion
  • Describe the structure and identify the parts of the respiratory system
  • Describe the role of muscles, blood and the nervous system in the breathing process
  • Explain the process of gas exchange in the alveoli
  • Describe the male and female reproductive systems including; the function of each reproductive organ and the role of hormones in the reproductive process
  • Explain the terms insemination, fertilisation and implantation and the development of the embryo in the first trimester
  • Explain the function of the main parts of the brain and how a nerve impulse travels along the nervous system
  • Differentiate between the Central, Peripheral and Autonomic Nervous Systems, explaining, how reflex action works
  • Differentiate between endocrine and exocrine glands
  • Explain the role of hormones in metabolic processes, including the effects of oversecretion and or undersecretion of insulin, thyrosine and growth hormone and the difference between a nervous system and a hormonal system
  • Explain the urinary system, outlining the gross and microscopic (nephron) structure and function of the kidney
  • Outline the structure of the skin, including its key parts, main functions and the relationship between the skin, the circulatory system and the nervous system
  • Reflect on the role of the human body and the interrelationship between the systems of the body

The following Legal Courses are available:

  • Legal Practice & Procedures (5N1394)
  • Business Law (5N2091)

 

Legal Practice & Procedures (5N1394)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence in legal practice and principles to enable the learner to appreciate the role of law in a range of vocational context and within their personal lives.

 

Course Content

  • Identify the sources Irish law to include an explanation of the features of each source
  • Assess the role of the Constitution in the Irish legal system
  • Explain the meaning of common general legal terms to include plaintiff, defendant, injunction, in camera and precedent
  • Outline the structure of the Irish judicial system to include the hierarchy, jurisdiction and function of courts within the Irish court system
  • Outline the role and function of personnel within the Irish legal system
  • Explore the impact of European Law on the Irish legal system
  • Define the nature of tort to include the recognition between tort and other civil and criminal wrongs
  • Describe the proceedings in a Court of law
  • Evaluate relevant documents and legislation relevant to a specific vocational area
  • Identify the main categories of remedies available to include compensation, injunction, declaration, specific performance and judicial review
  • Evaluate the impact of European Law on Irish Law
  • Distinguish between civil and criminal, public and private and procedural and substantive law

 

Business Law (5N2091)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to in the principles and practices of business law and its impact on a range of business organisations.

 

Course Content

  • Examine the features of the legal system to include the sources of Irish law, court proceedings and personnel within the Irish legal system and the impact of European Union (EU) legislation on Irish law
  • Summarise the legal features, documentation and processes involved in the formation and dissolution of a range of business structures to include sole traders, partnerships and companies
  • Explain the nature of contract and the essential features and terms of a valid contract to include; offer, acceptance, consideration, expressed and implied terms, exclusion clauses, conditions and warranties
  • Explain what constitutes breach and discharge of a contract and the available remedies for misrepresentation, duress, undue influence and breach of contract
  • Summarise the main provisions of current legislation relating to commercial law, to include sale of goods and supply of services, hire purchase and leases, negotiable instruments and the creation and termination of principal and agent agreements
  • Investigate the area of consumer credit to include the main provisions of consumer credit legislation, the roles and functions of regulatory bodies and the procedures for making complaints
  • Explore the area of consumer protection and consumer rights, to include, sale of goods and supply of services, hire purchase agreements, consumer information and defective products, the roles and functions of regulatory bodies, the role of the small claims court and procedures for making claims
  • Examine the main provisions of employment legislation to include; types of employment contracts, the duties and responsibilities of employers and employees and the roles and functions of industrial relations and employment rights and dispute resolution agencies
  • Identify the main duties and obligations of employers and employees within current health and safety legislation
  • Analyse the impact of changes in Irish and EU business law on a range of business activities and work practices
  • Interpret the contents of a range of commonly used commercial contract, documents and agreements
  • Apply the main provisions of business and contract law to a specific vocational context to resolve problems and propose solutions
  • Apply the main provisions of consumer protection legislation to determine solutions to specific legal problems within a range of contexts
  • Determine solutions, based on solid legislative argument, to a range of business law problems
  • Reflect on the role and impact of EU legislation on Irish business activity and work practices and on the Irish consumer.

The following Office Administration Based Courses are available:

  • Text Production (5N1422)
  • Customer Service (5N0972)
  • Reception and Front Line Office Skills (5N1407)
  • Audio Transcription (5N1549)

 

Text Production (5N1422)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to produce a range of documents to a mailable standard, within a minimum speed of 35 words per minute.

 

Course Content

  • Examine accepted rules of text production, including punctuation, spacing and word division
  • Examine accepted formats and conventions for a range of commonly used business documents, to include, letters
  • Explain the importance of accuracy and the impact of errors in an organisation’s documentation, both internally and externally
  • Input text and data accurately from a given source demonstrating correct text production techniques
  • Apply accepted rules of text production including punctuation, spacing and word division
  • Format and emphasise text, using block indented and hanging paragraphs and horizontal and vertical centering
  • Employ dictionaries and thesaurus to proof read documents accurately
  • Use correct abbreviations for measurements, weights, money and time
  • Produce a documents in a range of layout styles including; letters, agendas, minutes, memos, invitations, reports and forms
  • Insert appropriate references in documents, including, dates, reference numbers, special headings, appropriate marks for circulation and enclosures
  • Output tabular statement or table in acceptable format with or without ruling
  • Use standard speed building techniques
  • Design documents that are consistent in layout, style and form
  • Input text accurately from source within a specified time
  • Attain a minimum speed of 35 wpm
  • Attain a minimum accuracy of 97%.

 

Customer Service (5N0972)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.

 

Course Content

  • Examine the principles of customer service within a range of environments
  • Identify the key features of good customer service, to include distinguishing between different kinds of customers, making a good first impression, meeting customer needs, catering for diversity and disability, understanding and responding to customer perceptions
  • Explain the standards or rating system by which customer service is developed and measured in an industry-specific area
  • Identify, for a vocationally-specific area, key elements of consumer legislation and the functions of associated regulatory organisations providing customer protection, representation and redress
  • Explain how customer service enhances organisational effectiveness and success, to include practical examples of organisations with good customer care
  • Describe how customer perceptions can be influenced, to include elements such as the physical environment, printed materials, the personal presentation and conduct of a customer contact person
  • Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers, to include active listening skills, positive body language and observation of customer behaviour
  • Use appropriate communication technologies to include, telephone, audio visual, conferencing, email and other interactive media in a range of customer service situations
  • Use written and verbal skills to include appropriate style, language and tone
  • Handle a range of correspondence and records providing a service to the customer, to include orders, invoices, payments, and correspondence made both in writing and electronically
  • Respond to customer complaints and compliments in accordance with organisational policy
  • Handle a range of challenging situations, to include late and unexpected arrivals, customer errors, difficult customers, changing environments
  • Demonstrate team or group work in providing customer care, to include allocation of roles and responsibilities, good communication and feedback, awareness of personal strengths and weaknesses when dealing with customers

 

Reception and Front Line Office Skills (5N1407)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

 

Course Content

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation
  • Outline the products, services, key policies, structures and personnel of an organisation
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks
  • Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
  • Explain a range of telephone communications terms
  • Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements
  • Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation
  • Plan a reception layout and describe office equipment in the reception area
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment
  • Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
  • Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback
  • Display a professional approach to receiving visitors, use effective customer service skills, upkeep of visitors log book, use initiative around unexpected visitors and maintain composure when dealing with complaints
  • Present a range of documents including order form, invoices and processing travel expenses
  • Apply a range of general administrative skills within the reception and or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors, ordering stationery, dealing with incoming and outgoing postal dispatches and courier services.

 

Audio Transcription (5N1549)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to perform audio transcription tasks, using a range of input devices, to produce mailable standard documents.

Course Content

  • Examine the function and operation of an audio transcription unit
  • Identify a range of reference material that can be used to ensure accuracy in carrying out audio transcription tasks
  • Examine the conventions of written language and its application to the audio transcription process
  • Examine appropriate layout, stationery and style of display for a range of documents
  • Apply accurate and appropriate written language usage to audio transcription to include spelling, punctuation and syntax
  • Use business and or vocationally specific vocabulary and terminology correctly
  • Apply appropriate formatting to the layout of audio transcribed documents
  • Follow dictated instructions to produce mailable documents
  • Use dictionaries, spellcheck and thesaurus and other reference materials as required
  • Carry out audio transcription in conjunction with an input device to produce accurate and fluent text
  • Implement implicit, explicit and dictated transcription instructions
  • Make calculations as necessary
  • Use an audio transcription unit to produce mailable standard documents
  • Exercise initiative and resourcefulness when performing audio transcription tasks
  • Proof read documents using appropriate correcting techniques, amending any errors as appropriate
  • Demonstrate organisational skills to include the efficient use of equipment and stationery
  • Attain minimum production standards of 40 wpm and 97% accuracy

The following Bookkeeping Course is available:

  • Certificate in Bookkeeping

 

Certificate in Bookkeeping

The course is suitable for anyone who is interested in pursuing a career in Bookkeeping.

 

Course Content

Underpinning Knowledge

  • Understand the importance of adhering to a code of professional ethics
  • Understand the legal differences between the structure of different types of businesses
  • Understand the specific accounting requirements for different accounting systems
  • Understand the basic accounting concepts
  • Understand the importance of legislation that applies to bookkeepers
  • Understand the importance of the Chart of Accounts
  • Understand the importance of IT systems in a modern bookkeeping world
  • Understand the basic principles involved in double entry bookkeeping including the format of the accounting equation
  • Identify the various methods of payments and receipts to and from a bank account

 

Preparation of Business Documents

  • Understand the purpose and range of business documents
  • Understand the need to accurately prepare business documents for goods and services supplied
  • Understand the need to check business documents received

 

Accounting for VAT

  • Understand the various Rates of VAT
  • Understand how to correctly account for VAT in a bookkeeping system
  • Understand how to account for VAT transactions with customers and suppliers in other countries

 

Entering Transactions

  • Understand the purpose of, and make entries into, a bookkeeping system
  • Calculate the value of equity
  • Understand how to upload and match bank transactions
  • Understand the use of control accounts in the system
  • Understand the purpose and need to record petty cash

 

Post appropriate journal entries into the system

  • Reconciliation and Reporting
  • Understand the purpose and use of the trial balance
  • Reconcile relevant account balances
  • Understand the need to correct errors
  • Produce relevant reports

 

More information on this course can you found at https://studyonline.ie/wp-content/uploads/2019/05/ICB-Brochure.pdf

The following Introduction To Computers Course is available:

  • Equalskills

 

Equalskills

This course is for anybody who is new computers and wishes to learn the very basics.

 

Course Content

Computer Basics

  • Parts of the Computer
  • Getting Started
  • The Keyboard
  • Using the Mouse

 

The World Wide Web

  • The WWW
  • Web Browser
  • Searching

 

Introduction to the Desktop

  • Desktop
  • Windows
  • Creating a Document
  • File Types

 

Email

  • Email accounts
  • Messages

The following Project Management Course is available:

  • PMBOK

This online training course will provide you will skills, knowledge and competence in project management. You will be able to initiate, plan, execute, monitor, control and close a project using the 10 processes of project management – integration, scope, time, cost, quality, human resources, communications, risk, procurement and project stakeholder management.

 

Course Content

  • Project management essentials
  • Project integration management
  • Project scope management
  • Project schedule management
  • Project cost management
  • Project quality management
  • Project human resource management
  • Project communications management
  • Project risk management
  • Project procurement management
  • Project stakeholder management
  • Code of ethics and professional conduct
  • CAPM Test Preparation
+ ECDL

The following Course is available:

  • ECDL (European Computer Driving License)

 

ECDL

This course is for students who understand the basics and wish to improve their IT skill.

Students can choose 1 or more courses.

 

Course Content

Online Essentials:

Learn about security and safety on the web, and about online communities and communications. This ECDL course covers the basics of going online, including web browsing, effective search engine use, online communication and email.

  • Understand web browsing and online security concepts
  • Use the web browser and manage browser settings, bookmarks, and web outputs
  • Search effectively for online information and critically evaluate web content
  • Understand key copyright and data protection issues
  • Understand concepts of online communities, communications and email
  • Send, receive e-mails and manage email settings
  • Organise and search emails and use calendars

 

Computer Essentials:

Discover the essential concepts and skills relating to the use of devices, file creation and management, networks, and data security. This course covers everything from hardware to software to malware.

  • Understand key concepts relating to ICT, computers, devices and software
  • Start up and shut down a computer
  • Work effectively on the computer desktop using icons, windows
  • Adjust the main operating system settings and use built-in help features
  • Create a simple document and print an output
  • Know about the main concepts of file management and be able to efficiently organise files and folders
  • Understand key storage concepts and use utility software to compress and extract large files
  • Understand network concepts and connection options and be able to connect to a network
  • Understand the importance of protecting data and devices from malware, and the importance of backing up data
  • Recognise considerations relating to green IT, accessibility, and user health

 

Online Collaboration:

Discover the concepts and skills relating to the setup and use of online collaborative tools, such as storage, productivity applications, calendars, social media, web meetings, learning environments, and mobile technology.

  • Understand the key concepts relating to online collaboration and cloud computing
  • Set up accounts to prepare for online collaboration
  • Use online storage and web-based productivity applications to collaborate
  • Use online and mobile calendars to manage and plan activities
  • Collaborate and interact using social networks, blogs, and wikis
  • Schedule and host online meetings and use online learning environments
  • Understand key mobile technology concepts and use features such as e-mail, applications, and synchronisation

 

Word 2016:

Learn how to use word processing software to accomplish everyday tasks. Discover how to create and format letters and short documents, work with different page sizes, control font and other settings, and insert images in a document.

  • Work with documents and save them in different file formats
  • Choose built-in options such as the Help function to enhance productivity
  • Create and edit small-sized word processing documents that will be ready to share and distribute
  • Apply different formats to documents to enhance them before distribution and recognise good practice in choosing the appropriate formatting options
  • Insert tables, images and drawn objects into documents
  • Prepare documents for mail merge operations
  • Adjust document page settings and check and correct spelling before finally printing documents

 

IT Security:

This module allows students to understand the main concepts underlying the secure use of ICT in daily life and to use relevant techniques and applications to maintain a secure network connection, use the Internet safely and securely, and manage data and information appropriately.

  • Understand the key concepts relating to the importance of secure information and data, physical security, privacy and identity theft
    Protect a computer, device, or network from malware and unauthorised access
    Understand the types of networks, connection types, and network specific issues, including firewalls
    Browse the World Wide Web; communicate on the Internet securely
    Understand security issues related to communications, including e-mail and instant messaging
    Back up and restore data appropriately and safely; securely dispose of data and devices

 

Excel 2016:

Discover how to develop, modify and use a spreadsheet for typical data management and analysis tasks. Learn how to use formulas and functions for performing calculations, and create graphs and charts based on spreadsheet data.

  • Work with spreadsheets and save them in different file formats
  • Choose built-in options such as the Help function within the application to enhance productivity
  • Enter data into cells and use good practice in creating lists. Select, sort and copy, move and delete data
  • Edit rows and columns in a worksheet. Copy, move, delete and appropriately rename worksheets
  • Create mathematical and logical formulas using standard spreadsheet functions. Use good practice in formula creation and recognise error values in formulas
  • Format numbers and text content in a spreadsheet
  • Choose, create and format charts to communicate information meaningfully
  • Adjust spreadsheet page settings and check and correct spreadsheet content before finally printing spreadsheets

 

PowerPoint 2016:

Learn how to create, format, modify and prepare presentations for display and printed distribution. Discover how to create presentation templates, control fonts and background settings, and insert tables, images and charts. Get the knowledge and skills to:

  • Work with presentations and save them in different file formats
  • Understand different presentation views and when to use them, choose different slide layouts and designs
  • Enter, edit and format text in presentations. Recognise good practice in applying unique titles to slides
  • Choose, create and format charts to communicate information meaningfully
  • Insert and edit pictures, images and drawn objects
  • Apply animation and transition effects to presentations and check and correct presentation content before finally printing and giving presentations

 

Access 2016:

Gain the knowledge and skills to create and modify tables, queries, forms and reports. Learn how to relate tables, and how to retrieve and manipulate information from a database by using query and sort tools.

  • Understand what a database is and how it is organised and operated
  • Create a simple database and view the database content in various modes
  • Create a table, define and modify fields and their properties; enter and edit data in a table
  • Sort and filter a table or form; create, modify and run queries to retrieve specific information from a database
  • Understand what a form is and create a form to enter, modify and delete records and data in records
  • Create routine reports and prepare outputs ready for distribution
+ MOS

The following Microsoft Office Course is available:

  • MOS (Microsoft Office Specialist)

 

MOS (Microsoft Office Specialist)

MOS certification is for those looking to demonstrate proficiency in one or more Microsoft Office programs.

Students can choose 1 or more courses.

 

Course Content

Word 2016: Core Document Creation, Collaboration and Communication – Exam 77-725

Successful candidates of this exam have a fundamental understanding of the Word environment and the ability to complete tasks independently. They demonstrate the correct application of the principle features of Word 2016 by creating and editing two- to three-page documents for a variety of purposes and situations. Document examples include professional-looking reports, multi-column newsletters, résumés, and business correspondence.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-725.aspx

 

Word 2016 Expert: Creating Documents for Effective Communication – Exam 77-726

Successful candidates of this exam have proficient use the advanced features of Word 2016 for document and content management and for advanced formatting.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-726.aspx

 

Excel 2016: Core Data Analysis, Manipulation, and Presentation – Exam 77-727

Successful candidates of this exam have a fundamental understanding of the Excel environment and the ability to complete tasks independently. They know and demonstrate the correct application of the principle features of Excel 2016. Candidates create and edit a workbook with multiple sheets, and they use a graphic element to represent data visually. Workbook examples include professional-looking budgets, financial statements, team performance charts, sales invoices, and data-entry logs.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-727.aspx

 

Excel 2016 Expert: Interpreting Data for Insights – Exam 77-728

Successful candidates of this exam have an advanced understanding of the Excel environment and have the ability to guide others to the proper use of the program’s features.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-728.aspx

 

PowerPoint 2016 – Exam 77-729

Successful candidates of this exam have a fundamental understanding of the PowerPoint environment and demonstrate the correct application of PowerPoint 2016. Candidates create, edit, and enhance presentations and slide shows. Presentation examples include professional-grade sales presentations, employee training, instructional materials, and kiosk slide shows.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-729.aspx

 

Access 2016 – Exam 77-730

Successful candidates of this exam have a fundamental understanding of the application’s environment. They understand basic database design principles and are able to complete tasks independently. They know and demonstrate the correct application of the principle features of Access 2016, and they demonstrate the ability to create and maintain basic Access database objects, including tables, relationships, data entry forms, multi-level reports, and multi-table queries.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-730.aspx

 

Outlook 2016 – Exam 77-731

Successful candidates of this exam can create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Detailed course information is available at https://www.microsoft.com/en-us/learning/exam-77-731.aspx

 

+ CompTIA

The following CompTIA Courses are available:

  • A+
  • Network+
  • Security+

 

CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles.

CompTIA Network+ is the preferred qualifying credential for IT infrastructure roles.

CompTIA Security+ is a global certification that validates the baseline skills you need to perform core security functions and pursue an IT security career.

 

Students can choose 1 or more courses.

 

Course Content

CompTIA A+:

Hardware

  • Identifying, using, and connecting hardware components and devices

Windows Operating Systems

  • Install and support Windows OS including command line & client support

Software Troubleshooting

  • Troubleshoot PC and mobile device issues including application security support

Networking

  • Explain types of networks and connections including TCP/IP, WIFI and SOHO

Hardware and Network Troubleshooting

  • Troubleshoot device and network issues

Security

  • Identify and protect against security vulnerabilities for devices and their network connections

Mobile Devices

  • Install & configure laptops and other mobile devices

Other OS & Technologies

  • Understand Mac OS, Linux and mobile OS

Operational Procedures

  • Follow best practices for safety, environmental impacts, and communication and professionalism

 

Detailed course information is available at https://certification.comptia.org/certifications/a

 

 

CompTIA Network+:

Networking Concepts

  • Explain the purpose of a variety of networking concepts and implement them appropriately

Infrastructure

  • Determine & explain the appropriate cabling, device and storage technologies

Network Operations

  • Use best practices to manage the network, determine policies & ensure business continuity

Network Security

  • Summarise physical security & common attacks while securing the wired and wireless network

Network Troubleshooting & Tools

  • Explain the network troubleshooting methodology & appropriate tools to support connectivity & performance

 

Detailed course information is available at https://certification.comptia.org/certifications/network

 

 

CompTIA Security+:

Threats, Attacks & Vulnerabilities

  • Detect various types of compromise and have an understanding of penetration testing and vulnerability scanning concepts

Technologies & Tools

  • Install, configure, and deploy network components while assessing and troubleshooting issues to support organizational security

Architecture & Design

  • Implement secure network architecture concepts and systems design

Identity & Access Management

  • Install and configure identity and access services, as well as management controls

Risk Management

  • Implement and summarize risk management best practices and the business impact

Cryptography & PKI

  • Install and configure wireless security settings and implement public key infrastructure

 

Detailed course information is available at https://certification.comptia.org/certifications/security

+ Adobe

The following Adobe Courses are available:

  • Visual Communication using Adobe Photoshop – 07465
  • Web Authoring using Adobe Dreamweaver – 07466
  • Adobe Illustrator – 08449
  • Adobe In Design – 08464

 

Course Content

Visual Communication using Adobe Photoshop – 07465:

On completion of this module, students will be able to demonstrate that they have attained the foundational skills to communicate with digital media tools, knowledge of Design principles and Image Composition, and setting project Requirements. Learners will know how to manipulate images using Photoshop; they will learn about Photoshop Interface and all the new tools added in the Creative Cloud version of the software. They will be proficient in preparing images for the web and the print world. The course will give learners the necessary tools to work in a creative environment where they have to present their ideas and work within a team.

 

Web Authoring using Adobe Dreamweaver – 07466:

On completion of this module learners will be able to demonstrate how to set project requirements and present their projects/ideas to clients using Wireframing, Storyboards and Flowcharts. Learners will have gained skills in planning a website or application; Learners who successfully complete the course will be proficient in the use of Dreamweaver, HTML, CSS and they will be able to review and maintain sites by using Adobe Dreamweaver.

 

Adobe Illustrator – 08449:

The Adobe Illustrator course focuses on creating graphics and Illustrations from scratch using a variety of specialised vector tools. Vector graphics are common in the world of printed media as they can be printed to extreme sizes without the loss of quality. However, Illustrator also has heavy use in the digital media industry as well, a popular tool amongst application developers.

 

Adobe In Design – 08464:

This course focuses on the fundamental process of designing and creating a variety of publications for use in different mediums such as web and print. Such publications can include newspapers, reports, brochures, books and so much more. You will be shown the common and fundamental elements of design and copyright laws and then brought into the Adobe InDesign application.

+ Medical

The following Medical Courses are available:

  • Medical Terminology (5N2428)
  • Anatomy & Physiology (5N0749)

 

Medical Terminology (5N2428)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence in the range of medial terminology applicable and relevant specifically to a medical receptionist or secretarial role in a medical practice, clinic and or hospital context.

Course Content

  • Examine a range of medical terminology required by a medical receptionist or secretary within a general medical practice and or specialist medical practice context
  • Explore current relevant legislation regarding Health Services in Ireland
  • Describe the sources of information available to the medical receptionist or secretary
  • Examine the importance of using correct medial terminology in communicating with patients and medical practitioners
  • Apply medical pronunciation and spelling correctly
  • Define medical abbreviations used in medical investigations and diagnosis
  • Define medical terminology associated with the medical specialities carried out in a large general hospital
  • Define medical terms used in medical reports and summaries
  • Use correct medical terminology in a wide range of specialities; when dealing with both patients and medical practitioners
  • Assemble and prepare X-ray reports
  • Prepare final medical reports; ensuring the use of appropriate terminology, language and format

 

 

Anatomy & Physiology (5N0749)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to understand the structure and function of the human body and the interrelationship between its systems.

Course Content

  • Differentiate between Anatomy and Physiology
  • Describe the structure and function of a typical animal cell and its organelles
  • Classify tissues into the four main groups; epithelial, connective, muscle and nervous tissue, identifying the different tissues within each classification
  • Differentiate between benign and malignant tumours
  • Outline the composition of bone, including the functions of the skeleton, the main bones of the appendicular and axial skeleton and the structure of a typical long bone
  • Identify the major categories and functions of joints, differentiating between the four types of synovial joints
  • Identify the main muscles of the body, differentiating between the three types of muscle and the interconnections between the skeletal and muscular systems in body movement
  • Outline the structure and function of blood and its role in maintaining immunity both active and passive
  • Describe the function of the heart including, the structure of arteries, veins and capillaries, the cardiac cycle and the flow of blood through the main blood vessels and blood pressure
  • Identify the component parts of the lymphatic system, its functions and its relationship with the blood system
  • Identify the parts of the digestive system, including its associated organs and their function, the parts of the stomach and the functions of each of the four layers of the alimentary canal
  • Outline the composition of protein, fats and carbohydrate and the process of absorption and the assimilation and metabolism of the breakdown products of digestion
  • Describe the structure and identify the parts of the respiratory system
  • Describe the role of muscles, blood and the nervous system in the breathing process
  • Explain the process of gas exchange in the alveoli
  • Describe the male and female reproductive systems including; the function of each reproductive organ and the role of hormones in the reproductive process
  • Explain the terms insemination, fertilisation and implantation and the development of the embryo in the first trimester
  • Explain the function of the main parts of the brain and how a nerve impulse travels along the nervous system
  • Differentiate between the Central, Peripheral and Autonomic Nervous Systems, explaining, how reflex action works
  • Differentiate between endocrine and exocrine glands
  • Explain the role of hormones in metabolic processes, including the effects of oversecretion and or undersecretion of insulin, thyrosine and growth hormone and the difference between a nervous system and a hormonal system
  • Explain the urinary system, outlining the gross and microscopic (nephron) structure and function of the kidney
  • Outline the structure of the skin, including its key parts, main functions and the relationship between the skin, the circulatory system and the nervous system
  • Reflect on the role of the human body and the interrelationship between the systems of the body
+ Legal

The following Legal Courses are available:

  • Legal Practice & Procedures (5N1394)
  • Business Law (5N2091)

 

Legal Practice & Procedures (5N1394)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence in legal practice and principles to enable the learner to appreciate the role of law in a range of vocational context and within their personal lives.

 

Course Content

  • Identify the sources Irish law to include an explanation of the features of each source
  • Assess the role of the Constitution in the Irish legal system
  • Explain the meaning of common general legal terms to include plaintiff, defendant, injunction, in camera and precedent
  • Outline the structure of the Irish judicial system to include the hierarchy, jurisdiction and function of courts within the Irish court system
  • Outline the role and function of personnel within the Irish legal system
  • Explore the impact of European Law on the Irish legal system
  • Define the nature of tort to include the recognition between tort and other civil and criminal wrongs
  • Describe the proceedings in a Court of law
  • Evaluate relevant documents and legislation relevant to a specific vocational area
  • Identify the main categories of remedies available to include compensation, injunction, declaration, specific performance and judicial review
  • Evaluate the impact of European Law on Irish Law
  • Distinguish between civil and criminal, public and private and procedural and substantive law

 

Business Law (5N2091)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to in the principles and practices of business law and its impact on a range of business organisations.

 

Course Content

  • Examine the features of the legal system to include the sources of Irish law, court proceedings and personnel within the Irish legal system and the impact of European Union (EU) legislation on Irish law
  • Summarise the legal features, documentation and processes involved in the formation and dissolution of a range of business structures to include sole traders, partnerships and companies
  • Explain the nature of contract and the essential features and terms of a valid contract to include; offer, acceptance, consideration, expressed and implied terms, exclusion clauses, conditions and warranties
  • Explain what constitutes breach and discharge of a contract and the available remedies for misrepresentation, duress, undue influence and breach of contract
  • Summarise the main provisions of current legislation relating to commercial law, to include sale of goods and supply of services, hire purchase and leases, negotiable instruments and the creation and termination of principal and agent agreements
  • Investigate the area of consumer credit to include the main provisions of consumer credit legislation, the roles and functions of regulatory bodies and the procedures for making complaints
  • Explore the area of consumer protection and consumer rights, to include, sale of goods and supply of services, hire purchase agreements, consumer information and defective products, the roles and functions of regulatory bodies, the role of the small claims court and procedures for making claims
  • Examine the main provisions of employment legislation to include; types of employment contracts, the duties and responsibilities of employers and employees and the roles and functions of industrial relations and employment rights and dispute resolution agencies
  • Identify the main duties and obligations of employers and employees within current health and safety legislation
  • Analyse the impact of changes in Irish and EU business law on a range of business activities and work practices
  • Interpret the contents of a range of commonly used commercial contract, documents and agreements
  • Apply the main provisions of business and contract law to a specific vocational context to resolve problems and propose solutions
  • Apply the main provisions of consumer protection legislation to determine solutions to specific legal problems within a range of contexts
  • Determine solutions, based on solid legislative argument, to a range of business law problems
  • Reflect on the role and impact of EU legislation on Irish business activity and work practices and on the Irish consumer.
+ Office

The following Office Administration Based Courses are available:

  • Text Production (5N1422)
  • Customer Service (5N0972)
  • Reception and Front Line Office Skills (5N1407)
  • Audio Transcription (5N1549)

 

Text Production (5N1422)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to produce a range of documents to a mailable standard, within a minimum speed of 35 words per minute.

 

Course Content

  • Examine accepted rules of text production, including punctuation, spacing and word division
  • Examine accepted formats and conventions for a range of commonly used business documents, to include, letters
  • Explain the importance of accuracy and the impact of errors in an organisation’s documentation, both internally and externally
  • Input text and data accurately from a given source demonstrating correct text production techniques
  • Apply accepted rules of text production including punctuation, spacing and word division
  • Format and emphasise text, using block indented and hanging paragraphs and horizontal and vertical centering
  • Employ dictionaries and thesaurus to proof read documents accurately
  • Use correct abbreviations for measurements, weights, money and time
  • Produce a documents in a range of layout styles including; letters, agendas, minutes, memos, invitations, reports and forms
  • Insert appropriate references in documents, including, dates, reference numbers, special headings, appropriate marks for circulation and enclosures
  • Output tabular statement or table in acceptable format with or without ruling
  • Use standard speed building techniques
  • Design documents that are consistent in layout, style and form
  • Input text accurately from source within a specified time
  • Attain a minimum speed of 35 wpm
  • Attain a minimum accuracy of 97%.

 

Customer Service (5N0972)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to provide effective customer service within a work, social or voluntary environment, operating independently while under general supervision.

 

Course Content

  • Examine the principles of customer service within a range of environments
  • Identify the key features of good customer service, to include distinguishing between different kinds of customers, making a good first impression, meeting customer needs, catering for diversity and disability, understanding and responding to customer perceptions
  • Explain the standards or rating system by which customer service is developed and measured in an industry-specific area
  • Identify, for a vocationally-specific area, key elements of consumer legislation and the functions of associated regulatory organisations providing customer protection, representation and redress
  • Explain how customer service enhances organisational effectiveness and success, to include practical examples of organisations with good customer care
  • Describe how customer perceptions can be influenced, to include elements such as the physical environment, printed materials, the personal presentation and conduct of a customer contact person
  • Apply the personal skills, qualities and attitudes required to perform effectively when dealing with customers, to include active listening skills, positive body language and observation of customer behaviour
  • Use appropriate communication technologies to include, telephone, audio visual, conferencing, email and other interactive media in a range of customer service situations
  • Use written and verbal skills to include appropriate style, language and tone
  • Handle a range of correspondence and records providing a service to the customer, to include orders, invoices, payments, and correspondence made both in writing and electronically
  • Respond to customer complaints and compliments in accordance with organisational policy
  • Handle a range of challenging situations, to include late and unexpected arrivals, customer errors, difficult customers, changing environments
  • Demonstrate team or group work in providing customer care, to include allocation of roles and responsibilities, good communication and feedback, awareness of personal strengths and weaknesses when dealing with customers

 

Reception and Front Line Office Skills (5N1407)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence required to carry out reception related tasks and operations as a front line representative in a range of organisations.

 

Course Content

  • Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation
  • Outline the products, services, key policies, structures and personnel of an organisation
  • Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks
  • Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
  • Explain a range of telephone communications terms
  • Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements
  • Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation
  • Plan a reception layout and describe office equipment in the reception area
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language
  • Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment
  • Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
  • Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback
  • Display a professional approach to receiving visitors, use effective customer service skills, upkeep of visitors log book, use initiative around unexpected visitors and maintain composure when dealing with complaints
  • Present a range of documents including order form, invoices and processing travel expenses
  • Apply a range of general administrative skills within the reception and or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors, ordering stationery, dealing with incoming and outgoing postal dispatches and courier services.

 

Audio Transcription (5N1549)

The purpose of this QQI Level 5 component award is to equip the learner with the knowledge, skill and competence to perform audio transcription tasks, using a range of input devices, to produce mailable standard documents.

Course Content

  • Examine the function and operation of an audio transcription unit
  • Identify a range of reference material that can be used to ensure accuracy in carrying out audio transcription tasks
  • Examine the conventions of written language and its application to the audio transcription process
  • Examine appropriate layout, stationery and style of display for a range of documents
  • Apply accurate and appropriate written language usage to audio transcription to include spelling, punctuation and syntax
  • Use business and or vocationally specific vocabulary and terminology correctly
  • Apply appropriate formatting to the layout of audio transcribed documents
  • Follow dictated instructions to produce mailable documents
  • Use dictionaries, spellcheck and thesaurus and other reference materials as required
  • Carry out audio transcription in conjunction with an input device to produce accurate and fluent text
  • Implement implicit, explicit and dictated transcription instructions
  • Make calculations as necessary
  • Use an audio transcription unit to produce mailable standard documents
  • Exercise initiative and resourcefulness when performing audio transcription tasks
  • Proof read documents using appropriate correcting techniques, amending any errors as appropriate
  • Demonstrate organisational skills to include the efficient use of equipment and stationery
  • Attain minimum production standards of 40 wpm and 97% accuracy
+ Bookkeeping

The following Bookkeeping Course is available:

  • Certificate in Bookkeeping

 

Certificate in Bookkeeping

The course is suitable for anyone who is interested in pursuing a career in Bookkeeping.

 

Course Content

Underpinning Knowledge

  • Understand the importance of adhering to a code of professional ethics
  • Understand the legal differences between the structure of different types of businesses
  • Understand the specific accounting requirements for different accounting systems
  • Understand the basic accounting concepts
  • Understand the importance of legislation that applies to bookkeepers
  • Understand the importance of the Chart of Accounts
  • Understand the importance of IT systems in a modern bookkeeping world
  • Understand the basic principles involved in double entry bookkeeping including the format of the accounting equation
  • Identify the various methods of payments and receipts to and from a bank account

 

Preparation of Business Documents

  • Understand the purpose and range of business documents
  • Understand the need to accurately prepare business documents for goods and services supplied
  • Understand the need to check business documents received

 

Accounting for VAT

  • Understand the various Rates of VAT
  • Understand how to correctly account for VAT in a bookkeeping system
  • Understand how to account for VAT transactions with customers and suppliers in other countries

 

Entering Transactions

  • Understand the purpose of, and make entries into, a bookkeeping system
  • Calculate the value of equity
  • Understand how to upload and match bank transactions
  • Understand the use of control accounts in the system
  • Understand the purpose and need to record petty cash

 

Post appropriate journal entries into the system

  • Reconciliation and Reporting
  • Understand the purpose and use of the trial balance
  • Reconcile relevant account balances
  • Understand the need to correct errors
  • Produce relevant reports

 

More information on this course can you found at https://studyonline.ie/wp-content/uploads/2019/05/ICB-Brochure.pdf

+ Intro to PC

The following Introduction To Computers Course is available:

  • Equalskills

 

Equalskills

This course is for anybody who is new computers and wishes to learn the very basics.

 

Course Content

Computer Basics

  • Parts of the Computer
  • Getting Started
  • The Keyboard
  • Using the Mouse

 

The World Wide Web

  • The WWW
  • Web Browser
  • Searching

 

Introduction to the Desktop

  • Desktop
  • Windows
  • Creating a Document
  • File Types

 

Email

  • Email accounts
  • Messages
+ Project Man

The following Project Management Course is available:

  • PMBOK

This online training course will provide you will skills, knowledge and competence in project management. You will be able to initiate, plan, execute, monitor, control and close a project using the 10 processes of project management – integration, scope, time, cost, quality, human resources, communications, risk, procurement and project stakeholder management.

 

Course Content

  • Project management essentials
  • Project integration management
  • Project scope management
  • Project schedule management
  • Project cost management
  • Project quality management
  • Project human resource management
  • Project communications management
  • Project risk management
  • Project procurement management
  • Project stakeholder management
  • Code of ethics and professional conduct
  • CAPM Test Preparation